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Customer Reviews
Average Rating:
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I need to upgrade to the B60 because the coffee is too weak for me.
I got the B50 at Costco for $149.99 (regular price) and got $50 worth of K-cups, plus the K-cup where you use your own coffee and I love it, but I need the B60 because I need the option of the 5.25 oz water choice. The 7 and 9 oz choices make the coffee too weak for my tastes, since I usually use very fresh coffee from Cafe Trieste or Tully's Spinelli Blend (Tully's used to be Spinelli's) with a Chemex coffee pot (glass w/filters), or a triple espresso. I've had the 5.25 oz feature at work and it's the closest to the correct size (2 Tbsp. coffee grounds to 6 oz. water) that everyone who truly love good coffee will make it. I add lots of cream or milk, so it's not wrecking my stomach, haha. But this is the strength where the best taste comes from. The noise is ok. I do like the fact that I can program it to only turn on when I need it before work and that I can use my own coffee if I want to, plus the variety of K-cups is almost endless. I won't however, be using any of the flavored coffees, since all of them taste disgustingly like chemicals, imho, and, they smell really really bad.
Rating: 
-
Keurig Big Carbon Footprint
through work I acquired one of these machines but, the faulty part had already been sent back and replaced for the clients with a new machine. So, I tried to send the machine back for service or to purchase the faulty part.
I am shocked!!!....they won't let me purchase the part needed...they won't take the machine back...and when I asked if I should take the machine (which by the way is in perfect condition less the one piece missing) to the land fill...she said yes. I am appalled that they want nothing to do with the machine b/c they already fulfilled there obligation with the customer who purchased it. I told her the reason I wanted to fix it was from an environmental standpoint...and she said there was nothing the company could do...the machine was useless to them now.
It's not so much the terrible customer service issue as it is the environmental impact. What kind of company allows for such a large carbon footprint?
I will make another call to the company and maybe talk to somebody who wants to help. Or maybe I will find out that Keurig could care less about our planet.
Rating: -
very disappointed
Keurig B50 Gourmet Single-Cup Brewing System
Can I give it NO STARS? I just received this yesterday, purchasing it after much research, and was looking forward to fabulous coffee. I made 4 different cups from the samples provided. I used bottled spring water. All 4 were terrible, they tasted like vending machine coffee. I'm hoping that the samples were stale, since everyone seems to love this machine. Needless to say, I returned it.
Rating: -
Fails to work after 2-3 years
I purchased my Keurig (which, initially, I loved) roughly 3 years ago. It had stoped working (sensor broke) abruptly one day after owning it only almost 3 years. I talked to 3 other friends who owned a Keurig and purchased theirs at around the same time and they had the SAME EXACT ISSUE within the same time frame.
Keurig's remedy was to give another machine at a discounted price since it was past the warranty period. I am sorry but a total of 4 people having the same exact problem within the same period of time means that they clearly have an issue and are well aware of the issue with their product. I will say, when it worked, anyone who had a cup of coffee, loved it! However, unless you plan on wanting to replace every 2-3 years, I would look at another brand.
Rating: -
Doesn't Last
Ok, first let me say that this machine does indeed make a good cup of coffee. It also has all the benefits of quick easy coffee with no clean up. But you've all ready read that on the 10,000 other positive reviews and I won't disagree with them. Except for one thing...
The longevity of this machine (B50) absolutely sucks!!! I had my first one for about 10 months before it crapped out. I used it every day (once a day) and descaled it regularly using the prescribed method on Keurig's website. When I called and complained they were true professionals and sent me another one, but the second one lasted almost the exact same amount of time the first one did. If descaling is such an issue then they should allow easier access to the interior components in order to clean it out.
I have since found out that this is a common problem with the B50. I will more than likely upgrade to the B70 because I still don't think there is a better single cup brewing system out there (yet).
I would have given a higher star rating but I wanted to be sure that this review got read. My true rating would probably be around a 4 star.
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